Terms and Conditions

Design of your stationery will only commence once we have received all order details, your payment and signed Terms and Conditions.
Please carefully consider your wording and thoroughly proof read before completing your order, as this is the wording we will use for your design.
Included in your order are three rounds of digital proofs. We will design your first proof with your wording and colour choices exactly as specified in your order.
You then have two further proofs should you require revisions to your design. We can happily make changes to your colours and wording.
Fonts, layout and design elements cannot be changed unless discussed prior to placing your order.
Additional revisions to your design, or layout adjustments will be invoiced and charged at $75 per proof. This must be paid before further proofs are provided to you.
All design proofs will be emailed to the address provided with your order. Please ensure the email address you provide to us is correct.

All price values on our website or invoices are in AUD (Australian Dollars).
Please ensure you have ordered the correct quantity and allocated for extras. We suggest ordering around 10 spares, for any last minute additions to your guest list and keepsakes. We can not increase quantity ordered once you have approved your designs for print.
We are unable to commence production of your order until we have received your signed proof of the artwork for your order.

Please read over our timelines and ensure you allow adequate time for us to design and print your order.

You will receive your first proof within 5 business days of us receiving your order.
Please factor in extra time for additional revisions to your designs. Please keep in mind that design revisions and/or delays in feedback will affect the turnaround time of your order.
Once you have approved your design, the turnaround time for digital printing is 8-12 business days PLUS SHIPPING
Once you have approved your design, the turnaround time for letterpress or foil printing is 15-20 business days PLUS SHIPPING
Shipping within Australia takes 1-3 business days. International delivery times will be quoted upon enquiry.

We cannot guarantee that all paper and envelope options displayed on our website will be available at the time of your order, particularly during peak wedding season. In the event that your paper and/or envelope selection is unavailable we will suggest a suitable alternative.

As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances.

We take great care in inspecting, checking and carefully packing your order to ensure it will not be damaged in transit.
Evergreen Ink will not be held responsible for any damage to items during delivery.
Unless the Client has inspected the goods and contacted us in writing within 5 business days of delivery, the goods are deemed to have been delivered and accepted in good order and condition.
We will not be held responsible for invitation envelopes returned or lost by any postal service after you, the client, have mailed them to your guests.

Evergreen Ink owns all artwork and copyright relating to your order.
The client may not redistribute or reproduce part or all of any artwork supplied to the client in any form.
The finished artwork files are not included in your order and are not available for purchase.
Evergreen Ink retains the right to post content including your invitations or wedding goods on our website and social media.
We do not disclose fonts used in our designs under any circumstance to protect our intellectual property.

Please check all design proofs carefully as responsibility for correct details lies with you, the client.
Evergreen Ink will not be held responsible for any spelling or grammatical errors after the proof has been approved by you, the client.
If you find an error on your prints please notify us immediately. Client errors can be reprinted at an additional fee. Payment for the redesign, reprint and delivery of the item must be paid in full before artwork design will begin.
Reprints due to client error will be placed in our printing queue and will not be prioritised over existing jobs.
If the print you receive differs from what was approved by you, Evergreen Ink will cover the cost of reprinting and delivering the item with the error to you as a priority.

On international shipments, it is the responsibility of the Client to pay all customs and duties in the country the items are being shipped to. In some instances, there are no tariffs or duties payable. Please confirm with the Customs service of the country we are shipping the items to if you are unsure about the costs involved with importing these items.
Evergreen Ink are not liable for these costs or any delays in shipments caused by Customs.
Evergreen Ink will not offer refunds for items that do not make it to the destination by a specific date due to delays in shipments.
All invoices are in AUD (Australian Dollars). Evergreen Ink is not liable for any currency exchanges costs e.g. variations in exchange rates, fees charged by your bank or card provider etc. Full payment is due prior to dispatch of goods.